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We took a payment by using the quickbooks card processing option. The customer without cause decided to request a chargeback from the bank, presumably indicating that they didnt recognize the charge on their account. Quickbooks paid out and fined us $25 for costs. We received an email with suggestions for reducing the chances of this occurring – This was useless. We verified her ID and we have her on video in the reception.

Past performance is not indicative of future results. QuickBooks is an excellent option for accounting and invoicing software, but there are viable alternatives that may fit your business better. Our ratings take into account a product’s cost, features, ease of use, customer service and other category-specific attributes. I purchased payroll addon – they attached it to the 2010 version I had 10 years ago.

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I also wished it used a standard SQL database so that it could be backed up with sophisticated backup software rather than their clunky backup utility… IDK, I understand how bad pro was, but honestly I redid my whole infrastructure and how QB was accessed and the problems went away. Even with the new version, my support people were from the US and very helpful, also our support was added on for free and the sales person gave us a couple hundo discount. I think everyone agrees that Intuit’s customer service has gone from passable to almost useless, and is a frustrating and exhausting experience. Even having to connect here on a community forum to reach someone is a pathetic system. If you don’t satisfy with their current support and service, you may migrate it to other 3rd party payroll app and integrate it with your QBO account.

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However, I won’t be able to do that without asking for your https://bookkeeping-reviews.com/ details. Since the Community is a public forum, I don’t want your details displayed here for security purposes. That said, I’d recommend contacting our Customer Care team.

QuickBooks integrations

Note that if you are using QuickBooks’ PIN pad or the GoPayment app, you must use QuickBooks Payments as your processor. There are no setup or termination fees, but clients must have a QuickBooks Desktop or QuickBooks Online account to use the service. The company offers two payment processing plans for in-store transactions and one for mobile transactions processed in the GoPayment app. One of the best alternatives to QuickBooks Desktop is QuickBooks Online, especially for accountants and bookkeepers.


This can help how to delete the breakdown of sales taxes easily, including the account of the products or services applied for and the total cost of goods sold. Information provided on Forbes Advisor is for educational purposes only. Your financial situation is unique and the products and services we review may not be right for your circumstances. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Performance information may have changed since the time of publication.

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Zoho Books is best for those who are already using Zoho products to manage their businesses. However, it’s also a good option for freelancers who need feature-rich accounting software to send invoices and manage expenses. Having multiple reports open is great if you can quickly navigate through them. Not being able to use shortcuts to jump back and forth really slows down the ‘review’ portion of great monthly bookkeeping support. QuickBooks Online has limited shortcuts and this could take a 10 second tasks up to 30 seconds. Who wants to spend 3 times longer doing anything?

I have a customer who imports from one program into QB and THEN downloads the data from the bank. I spent so much time deleting duplicate entries. The add-ons are there to keep the main client lightweight. Not every business needs project management or something like a2x for ecommerce.

The discounts do not apply to additional employees and state tax filing fees. Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money. At this point, I was so livid, I hung up and called back to speak with someone else. After being on the phone for over an hour I was finally able to speak to a supervisor who did help somewhat, but my issue is still not resolved. In order to speak to a supervisor, you need to have the CSR request a callback.

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After setting up a foreign vendor, follow the steps below to wire payments. Once done, you can send the downloaded invoices to your customer manually. If you need further assistance with sending invoices in QBO. Please leave a reply below if there are any other details you’ll want to add.

I tried to get this corrected and was told it was too late to get it for the 2020 version because the 2023 version was out and I’d have to upgrade. Almost $800 and that didn’t include the payroll. Of course online is cheaper – that’s the manipulative part. I don’t trust them enough to put my employees’ SS# online, or my bank account information.

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FreshBooks doesn’t limit the number of invoices you can send, so even the low-tier plan is a viable and affordable option. QuickBooks is crap for convenience of data entry. The user ‘pokes’ entries in this little window, that little window, etc. with no way to go back and SEE, REVIEW, VERIFY data entry, take a look at the big picture. Wouldn’t a nice PRINTED batch report of data entered, accounts affected, totals, debits and credits… Be convenient, logical, and oh so extremely helpful? Instead, QuickBooks has taken the “Blind” approach to data entry.

I have been a Quickbook user for almost 30 years. We switched from desktop to QBO last year, and it has been awful, because a switch like that requires some actual product support. Please know that aside from our chat and phone support, you also have us here in the Community to address your concerns.

I called quickbooks and asked if our payroll information would be automatically sent to the IRS and the service rep assured me we had no settings on our account that would do this. I asked to escalate the issue and have someone look into it further. If you are a very small business beware you will HAVE to purchase features you just will waste money over. If you are a 1-2 employee company there is no “lite” version to do basic accounting, issue POs, run payroll, etc. The software is designed for non-cash basis businesses of 5+ before the automation offered returns any real value. One has to think that if companies can make money ($300 or more) selling you comparisons of Intuit products, then Intuit has intentionally over complicated their suite of offers.

With Xero’s Early plan, you can send/approve only 20 quotes and invoices and enter five bills. It also includes time tracking only in the highest-level plan — the Established plan ($70 per month). There is no live chat support and while a representative will call you if necessary, the company doesn’t provide a phone number to customers. FreshBooks is a strong option for freelancers and independent contractors, as well as self-employed professionals on the go. All FreshBooks plans have a client self-service portal, estimates, invoices, time tracking and expense tracking. This software also offers mobile mileage tracking, basic inventory tracking and live phone support.

If you don’t have an accountant, the QuickBooks Pro Advisor program lets you easily find one. Part of the reason is that while anyone can use QuickBooks, it’s really designed for accountants, and they’re actually good about providing training for accountants. Still, if you’re trying to go at it alone after buying a subscription, that may not provide much comfort. You can also use QuickBooks’ ProAdvisor network to find certified accountants and bookkeepers. Given QuickBooks Online’s number of users, accountants outside of the network should be familiar with the software.

Our moderators read all reviews to verify quality and helpfulness. 4,207,605 reviews on ConsumerAffairs are verified. Here Goodarzi confirmed the accuracy of our story reporting that Intuit deliberately hid its Free File product from search engines. Basically, everyone who paid for QB Desktop and QBO paid these guys and gals. The little that is left went to 30,000 or more of underpaid workers, not all of them honest, sadly to report.